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Shipping & Installation Policy

At Again Faster Australia, we’re committed to getting your order to you quickly, safely, and with clear upfront information about shipping, delivery requirements, and any additional charges that may apply.

Shipping Quotes & Charges

Again Faster provides shipping quotes based on your delivery address, order size, item weight, product dimensions, freight method, and the information available at the time of quoting.

Once accepted and paid, the quoted shipping charge forms part of your order total. 

Additional charges may apply if delivery requirements change or if the original quote does not account for factors such as:

  • Incorrect or incomplete delivery details
  • Restricted access
  • Remote or difficult delivery locations
  • Re-delivery attempts
  • Storage fees
  • Specific delivery date requests
  • Special handling requirements
  • Tailgate, forklift, or unloading requirements
  • Use of a preferred freight provider or alternate shipping method

Where additional charges apply, we’ll contact you to confirm and arrange payment before delivery wherever practical.

If you would like to use your own freight provider, we’re happy to assist. Any freight charges, booking requirements, insurance, collection arrangements, or carrier-related costs remain the customer’s responsibility. Again Faster does not charge an additional handling fee unless special handling, storage, or additional labour is required.

How Shipping Works

Order Processing

Orders are processed Monday to Friday, excluding public holidays. Most in-stock items are dispatched within 1–3 business days. Custom, made-to-order, pre-order, or bulky items may require additional lead time. Any relevant lead times will be shown at checkout or confirmed by your sales consultant.

Shipping Methods

We use a network of trusted freight partners to deliver fitness equipment safely and efficiently across Australia and New Zealand.

Standard freight delivery is kerbside delivery unless otherwise agreed in writing. Inside delivery, installation, upstairs delivery, room-of-choice delivery, or special handling is not included in standard shipping and may require a custom quote.

Tracking & Delivery Updates

Once your order has been dispatched, you’ll receive tracking details by email where available.

Courier delivery updates may also be sent by SMS or email. Delivery timeframes and tracking updates are provided by the courier and are estimates only. Exact delivery times cannot usually be guaranteed.

Delivery Timeframes

Delivery times vary based on your location, order size, freight service, and courier network conditions.

  • Metro Areas: 2–7 business days from dispatch
  • Regional and Rural Areas: 5–14 business days from dispatch
  • Bulky, palletised, or custom orders: Timeframes may vary and will be confirmed where possible

Deliveries usually occur between 9:00am and 5:00pm, Monday to Friday, excluding public holidays.

Delivery timeframes are estimates only and may be affected by courier delays, weather, public holidays, peak periods, regional access, or other factors outside Again Faster’s control.

Installation

Again Faster may arrange installation through third-party installation providers where requested.

When Again Faster arranges installation through a third-party installer, we do not mark up the installation quote. The installation quote provided covers the third-party installation cost only.

Any additional charges incurred by the installer are the customer’s responsibility. These may include, but are not limited to:

  • Unforeseen site conditions
  • Restricted access
  • Additional labour
  • Waiting time
  • Changes requested on site
  • Incomplete site preparation
  • Additional equipment required
  • Disposal, packaging removal, or clean-up unless specifically included

Installation does not include electrical work, structural work, wall or floor reinforcement, or building modifications unless confirmed in writing.

Customers are responsible for ensuring the site is ready, accessible, safe, and suitable for installation before the installer arrives.

Shipping FAQs

When will my order be delivered?

Delivery times can vary based on your location, the size of your order, and the type of freight service required.

As a general guide, metro deliveries usually take 2–7 business days from dispatch, while regional and rural deliveries may take 5–14 business days from dispatch. Bulky, palletised, or custom orders may take longer.

Deliveries usually occur between 9:00am and 5:00pm, Monday to Friday, excluding public holidays. Courier timeframes are estimates only, and exact delivery times generally cannot be guaranteed.

Important: Bulky, oversized, or palletised items are generally delivered via kerbside delivery. The customer is responsible for moving goods from the kerbside delivery point into the property.
Will I receive delivery updates?

Yes. Once your order has been dispatched, tracking details will be sent by email where available. Some couriers may also provide SMS or email updates directly.

Tracking updates are managed by the courier and may not always show live movement immediately after dispatch.

What if I want my order on a certain date?

We’ll always do our best to help with requested delivery dates or preferred delivery windows. However, specific delivery dates and times cannot be guaranteed unless confirmed in writing.

Special delivery requests may attract additional charges. If you request a specific delivery date after your order has been dispatched, storage fees, re-delivery fees, or carrier amendment fees may apply.

Where additional costs arise, we’ll contact you before delivery wherever practical to confirm the charge and arrange payment.

What is kerbside delivery?

For bulky, heavy, oversized, or palletised items, standard delivery is kerbside delivery.

Kerbside delivery means the courier will deliver the goods to the closest safe and practical location accessible by the delivery vehicle, tailgate, trolley, pallet jack, or similar freight equipment.

Kerbside delivery is generally limited to ground-floor access and does not include carrying items inside your home, gym, garage, office, or building. It also does not include delivery up or down stairs, through narrow passages, across steep driveways, into elevators, or over uneven surfaces.

Kerbside delivery does not include unpacking, assembly, installation, or rubbish removal.

The courier driver will determine what is safe and practical at the time of delivery. Any assistance beyond kerbside delivery is not guaranteed and may attract additional charges.

Responsibility for moving the goods from the kerbside delivery point into the property rests with the customer.

What do I need to tell you before delivery?

To help avoid delays or additional charges, please let us know before dispatch if:

  • The delivery address is a business premises
  • A business name or business hours are required
  • The site has restricted access
  • The address has stairs, narrow access, steep driveways, low-clearance areas, or limited parking
  • A forklift, loading dock, or tailgate truck is required
  • You do not authorise Authority to Leave, also known as ATL
  • Someone will be available to sign for delivery
  • There is a preferred safe place for delivery
  • You require an alternate delivery service for items over 20kg

If this information is not provided before dispatch, additional freight charges, re-delivery fees, storage fees, or failed delivery fees may apply.

Will all my items be delivered together?

In most cases, items in the same order will be shipped together where practical.

However, depending on product size, stock location, courier requirements, or order weight, items may be sent in separate consignments. This means your order may arrive across multiple deliveries or on different days.

If your order is split, each shipment will remain part of the same order and tracking will be provided where available.

How much does shipping cost?

Shipping costs depend on your delivery location, order size, item weight, product dimensions, and freight method.

Shipping costs will be calculated at checkout once you have added your products to the cart and entered your delivery details, unless a custom quote is required.

Once accepted and paid, the quoted shipping charge forms part of your order total. 

Additional charges may apply for restricted access, re-delivery, storage, special handling, incorrect delivery details, or requested changes after dispatch.

Can I use my own freight provider?

Yes. If you would like to use your own freight provider, please contact us before dispatch so we can assist with collection arrangements.

Any freight charges, booking requirements, insurance, collection arrangements, or carrier-related costs remain the customer’s responsibility.

Again Faster does not charge an additional handling fee unless special handling, storage, or additional labour is required.

What happens if my order is damaged or missing items?

Please inspect your delivery as soon as it arrives.

If any items are damaged, missing, or incorrect, notify Again Faster within 48 hours of delivery so we can investigate and resolve the issue promptly.

Please retain all packaging and take photos of:

  • The damaged item
  • The outer packaging
  • The shipping label
  • Any visible damage to cartons, pallets, or wrapping

This helps us lodge claims with the courier and resolve the issue faster.

Do you ship internationally?

Again Faster Australia ships within Australia and New Zealand.

For shipping outside Australia or New Zealand, please contact our team to discuss available options.

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