Is [this item] in stock? - The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.
My item is on backorder, when is it due to arrive? - We have shipments arriving every week. Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally. Please contact us for estimated dates of arrival for stock.
How do I find out the status of my order? - Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc. For an overview of what your order status means click here:
When will my dispatched order arrive? - Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.
How come I have only received part of my order? – It’s not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.
Why can’t I see Concept 2 products on your website. - Due to high demand for their products, Concept 2 are drip feeding retailers so please reach out to us for our current stock levels and shipment arrivals.
Why have I not received a reply email from you? – We are responding to all emails and submitted requests but please check your Spam or Junk inboxes as our replay may have ended up in there.
How can I contact you? – We have extended our Customer Service Team to handle your requests. They are available via Facebook messenger.
The term ‘Again Faster Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 47154179496. The term ‘you’ refers to the user or viewer of our website.