Before contacting us, please read the below FAQ'S to see if your enquiry can be answered.
We are experiencing a high volume of communication so please only contact us if your enquiry cannot be answered by the below. It may take up to 3-4 days to respond to you.
Thank you for your patience and support, stay safe.
The Again Faster Team.
Is [this item] in stock? - The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.
My item is on backorder, when is it due to arrive? - We have shipments arriving every week. Click here to see the list of items and their due dates. (INCOMING ORDERS).Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally.
How do I find out the status of my order? - Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc. For an overview of what your order status means click here:
When will my dispatched order arrive? - Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.
How come I have only received part of my order? – It’s not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.
Why can’t I see Concept 2 products on your website. - Due to high demand for their products, Concept 2 are no longer selling through retailers. Please go direct to their websites to see if they have stock available.
Why have I not received a reply email from you? – We are responding to all emails and submitted requests but please check your Spam or Junk inbox’s as our replay may have ended up in there.
How can I contact you? – At this point of time our focus is getting your orders picked & dispatched and at the same time coordinating with our team to get new stock in.
Therefore, for any other questions please see our FAQ page here: https://www.againfaster.com.au/faq and if your question is still not answered please submit your question below and we’ll get back to you as soon as we can.