Is [this item] in stock? - The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.
My item is on backorder, when is it due to arrive? - We have shipments arriving every week. Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally. Please contact us for estimated dates of arrival for stock.
How do I find out the status of my order? - Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc. For an overview of what your order status means click here:
When will my dispatched order arrive? - Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.
How come I have only received part of my order? – It’s not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.
Why can’t I see Concept 2 products on your website. - Due to high demand for their products, Concept 2 are drip feeding retailers so please reach out to us for our current stock levels and shipment arrivals.
Why have I not received a reply email from you? – We are responding to all emails and submitted requests but please check your Spam or Junk inboxes as our replay may have ended up in there.
How can I contact you? – We have extended our Customer Service Team to handle your requests. They are available via Live Chat or via submitting the form below.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Again Faster Australia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Again Faster Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 47154179496. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
AgainFaster.com PRIVACY POLICY
Effective August 20, 2013
This privacy statement describes how Again Faster collects and uses the personal information you provide on our Web site: anz.againfaster.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
If you have questions or complaints regarding our privacy policy or practices, please contact us at 1300 663 492
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations).
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:
• It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law such as to comply with a subpoena.
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
• We transfer information about you if Again Faster is acquired by or merged with another company. In this event, Again Faster will notify you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, before information about you is transferred and becomes subject to a different privacy policy.
When you register for Again Faster we ask for information such as your name and email address. You can optionally enter a shipping and billing address to keep on file.Again Faster uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by emailing our Customer Support at service@againfaster.com.au, or by contacting us by telephone at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at service@againfaster.com.au We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at service@againfaster.com.au
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your personal information from our blog or community forum, contact us at service@againfaster.com.au In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the review to post their name along with their review. To request removal of your personal information from customer reviews please contact us at service@againfaster.com
• We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
• Cookies are required to create an account on AgainFaster.com
• Our [partners, affiliates, tracking utility company, service providers] use cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.] The use of cookies by our partners, affiliates, service providers is not covered by our privacy policy. We do not have access or control over these cookies.
• Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Our Web site includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Again Faster uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run AgainFaster.com. Although Again Faster owns the code and databases, you retain all rights to your data.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at service@againfaster.com.au Again Faster does not store your credit card information on our servers. Upon making a purchase your credit card information is securely transferred to a third party vendor (PayPal) using a 258-bit SSL encryption. PayPal then processes your information. Upon completion, only the last 4 digits of your credit card number are stored in our database.
Our Site includes links to other Web sites whose privacy practices may differ from those of Again Faster. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Again Faster may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your AgainFaster.com account or by placing a prominent notice on our site prior to the change becoming effective.
Any questions about this Privacy Policy should be addressed to service@againfaster.com.au
