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Again Faster Returns Policy

If you need to return an item

We understand that sometimes what you have ordered may not suit your needs, fit your space, or be what you expected for your intended use.

Subject to the terms below, Again Faster accepts approved returns for unused equipment and accessories, and unworn apparel, shoes and training gear, within 30 days of the date of purchase. Depending on the circumstances, we may provide a replacement, store credit or refund.

Change of Mind Returns

Again Faster does not have to give a refund or replacement if a customer changes their mind about a product. However, in accordance with this policy, we may accept approved change-of-mind returns for eligible items.

To be eligible for a change-of-mind return:

  • the item must be returned within 30 days of the date of purchase
  • the item must be unused and in original condition
  • apparel, shoes and training gear must be unworn
  • the item must be returned with all original parts, accessories, manuals and packaging
  • the return must be approved by Again Faster before the goods are sent back

Larger Orders and Pre-Dispatch Change-of-Mind Cancellations

Some orders may involve stock allocation, supplier commitments, freight bookings and other costs incurred by Again Faster before dispatch or collection.

If a customer requests a change-of-mind cancellation before the goods have been supplied, Again Faster may in its discretion accept the cancellation and refund the amount paid less any reasonable costs already incurred or committed in relation to the order.

These costs may include supplier cancellation charges, freight, handling, storage, repackaging, payment processing fees that are not recoverable, and costs associated with inventory allocated, sourced or ordered specifically for the order.

Where additional assessment or supplier confirmation is required, processing of an approved refund may take longer than our standard refund timeframe.

Refund Policy

Once an approved change-of-mind return has been received and inspected, Again Faster will process the refund, store credit or exchange within 14 days.

For some approved change-of-mind refunds, including larger or more complex orders, Again Faster may require additional time after receipt and inspection of the returned goods to assess costs, confirm commitments and process the refund.

If a customer requests cancellation of a backorder as a discretionary change-of-mind refund, Again Faster will aim to process the refund within 14 days. Where the order involves supplier commitments, allocated stock, or other non-recoverable costs, additional processing time may be required.

Refunds will be made to your nominated bank account. We do not keep your card information on file.

Store Credit Expiry

Store credit issued for product returns, exchanges, or backorders is valid for 3 years from the date the credit is issued to your account.

Your store credit expiry date will be displayed in your My Account page. Store credit expiry dates cannot be extended.

You will receive email notifications when your store credit is approaching expiry (60 days and 30 days before expiration). We recommend using your store credit before the expiry date, as expired credit cannot be reinstated.

Important: Store credit differs from gift vouchers. Gift vouchers purchased for full value are governed by Australian Consumer Law and are also valid for 3 years from the purchase date. Store credit is issued as a result of returns, exchanges, or backorders and follows the terms outlined above.

Sending the item back to us

After you have organised shipping for the gear to be returned to our warehouse, we will inspect it once it arrives. If the items have been returned in unused, as-new condition, we will then exchange the gear for an alternate size or style, issue store credit, or refund the cost of the item purchased, less the original cost of shipping and any applicable adjustments.

  • Any payment adjustment must be paid in full prior to dispatch of the revised order, such as when swapping to a more expensive item.
  • Returned items originally purchased with "Free Shipping" will be refunded for the cost of the gear, less the actual cost of shipping.
  • Keep in mind you are responsible for any cost associated with shipping on returns or exchanges, both to and from the warehouse.

Packaging and shipping return items

  • All items must be shipped back to us in the original packaging as originally packed. If we need to replace packaging to re-sell the item, a reasonable re-stocking or repackaging amount may be deducted from the refund. In most cases, this will be 15% of the original credit amount.
  • If the nuts and bolts for rig parts are not returned with the rig parts, the credit for your return amount will be reduced by $5.00 per missing bolt set for Team Rigs and $7.00 per missing bolt set for Competition Rigs. Team Rig Cross Tubes and Pull Up Bars are shipped with 8 bolts each ($40.00 reduction) per item returned, and Competition Rig Cross Bars, Tubes and Pull Up Bars are shipped with 4 bolts each ($28.00 reduction) per item returned.
  • All return items must have suitable packaging that will keep them from being damaged while in transit. If the item is damaged in transit or arrives at the warehouse not in as-new condition, Again Faster may reduce the refund to reflect the damage or may refuse the return where the item is no longer saleable.
  • When the item is properly packaged and ready for transit, you must fix our return address and contact details to the item's secure packaging. You can find our address and contact details via the link at the bottom of this page.
  • You will be responsible for the item during transit. It is best to organise a carrier that can register the item for you and provide tracking information.
  • You can simply put a self-addressed bag in with the item you are sending back to us where appropriate.

Here is an example of how a typical return would work

  • Tom buys a t-shirt
  • When the t-shirt arrives, he finds it is the wrong size
  • Tom packages the t-shirt in a bag with our address and provides a note telling us he wants to exchange the medium tee for a large one
  • Tom also includes a self-addressed bag with the return so we can send the new tee back to him
  • The return arrives in our warehouse
  • Barry reads the note, exchanges the t-shirt and sends it back in the self-addressed bag

This is usually a straightforward, painless process, but please be aware of the conditions associated with returns.

Please contact us via this link if you have an item you need to return.

Out of Stock Policy

In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible. Generally, if you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phone call or email before sending out the rest of your order. If you have ordered a clearance item during a sale period, we will refund you for that item using the payment method you used and immediately send out the rest of your order. We will inform you of this by email.

Custom & Made-to-Order Products

Please note that custom-built, personalised, special-order or made-to-order products cannot be returned, exchanged, or refunded for change of mind.

This includes products manufactured, sourced, cut, coated, branded, configured or otherwise supplied to specific customer requirements.

Your Rights Under the Australian Consumer Law

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Under the Australian Consumer Law, consumers are entitled to remedies for products or services that fail to meet consumer guarantees. If your product has a major problem, you may be entitled to a refund or replacement.

If Again Faster cannot supply a product on time or within a reasonable time, customers may also have rights under the Australian Consumer Law.