Can I put a deposit on my order to hold the stock if I can't pay the full amount?
What currency does this site use?
How do I get set up as a Again Faster Banner Partner?
How do I set up an Online Apparel store for my gym?
How do I get set up as a gym reseller of Again Faster accessories?
How can I track my order?
How much will it cost to ship my order?
What areas does Again Faster ship to in Australia?
How soon will my gear arrive?
I have a backorder. What’s next?
There are a few factors that cause backorders to occur:
In all cases, an attempt will be made to notify you of any new information regarding your backorder. Keep in mind, you will still have full access to the value of your backorder. A store credit, exchange or refund can be organised at any time. All backorders are tracked by the website and will be shipped when the item arrives.
Can I pick up my order to save on shipping?
What is your shipping policy?
What is your return policy?
Is my equipment under warranty?
Can I get replacement parts?
Can I return the shoes I ordered for a different size?
Can I Return/Exchange part of a package that I ordered?
Will you contribute to my charitable event or sponsor my competition?
How do I get a custom quote for my new CrossFit Affiliate?
I want to set up a home gym. What should I do?
If you are not sure about what gear to start with, give us a call. Most of us have home gyms so we can help you get exactly what you need.
What are your hours?
You can order online 24/7, or email anytime and we will respond to as soon as possible. We have live phone operators 8:30am-5pm Australia Eastern Time Monday-Friday, we are closed on State and National Public Holidays.
Do you supply equipment to Australian Army and Emergency Services?
Is [this item] in stock? - The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.
My item is on backorder, when is it due to arrive? - We have shipments arriving every week. Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally. Please contact us for estimated dates of arrival for stock.
How do I find out the status of my order? - Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc. For an overview of what your order status means click here:
When will my dispatched order arrive? - Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.
How come I have only received part of my order? – It’s not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.
Why can’t I see Concept 2 products on your website? - Due to high demand for their products, Concept 2 are drip feeding retailers so please reach out to us for our current stock levels and shipment arrivals.
Why have I not received a reply email from you? – We are responding to all emails and submitted requests but please check your Spam or Junk inboxes as our replay may have ended up in there.
How can I contact you? – We have extended our Customer Service Team to handle your requests. They are available via Facebook messenger.