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FAQ - FREQUENTLY ASKED QUESTIONS:

Can I put a deposit on my order to hold the stock if I can't pay the full amount?

  • You sure can, if the policy conditions are met. We will accept a minimum deposit of 10% of the total order cost (Including shipping and GST) which will allow you to hold items until you can pay the full amount. Please contact customer service to see if a 10% deposit will work for your order.

What currency does this site use?

How do I get set up as a Again Faster Banner Partner?

How do I set up an Online Apparel store for my gym?

  • You'll increase you cash flow by about $10K per year by signing up to this program
  • Your own branded Apparel store, online for easy gym apparel management
  • Check out this link to get set up

How do I get set up as a gym reseller of Again Faster accessories?

  • Sell the products your clients need right in your gym, right when they need them
  • Keep your clients happy and training hard
  • Make extra cash for you gym - it's a win-win!
  • Check out this link to get set up

How can I track my order?

  • Once your order has shipped, an e-mail with tracking information will be sent to the e-mail address you provided
  • You can also login to your Again Faster Online account to see and track all your orders
  • Check our shipping policy for more information.

How much will it cost to ship my order?

  • It depends on the total weight of your order and where you are shipping it to.
  • You can calculate shipping costs from any product pages on our site or from the shopping cart at check out (check out the bottom of the photo below)

What areas does Again Faster ship to in Australia?

  • We can ship pretty much anything, pretty much anywhere. We have made many friends in the logistics industry over the years so we have a few contacts that can help us out with the difficult stuff.

How soon will my gear arrive?

I have a backorder. What's next?

There are a few factors that cause backorders to occur:

  • A popular item is sold out
  • An item can be pre-ordered as a "backorder"
  • Limited material supply on the manufacturing side
  • High demand on the manufacturing side
  • A change in the cargo manifest with the supply shipment
  • A supplier shipment has been delayed
  • A supplier shipment has been split into smaller shipments, arriving at separate times
  • A clearance item has been oversold and cannot be supplied
  • A product may no longer be in production from our supplier

In all cases, an attempt will be made to notify you of any new information regarding your backorder. Keep in mind, you will still have full access to the value of your backorder. A store credit, exchange or refund can be organised at any time. All backorders are tracked by the website and will be shipped when the item arrives.

Can I pick up my order to save on shipping?

  • Yes, no problem. You may collect purchases from our Lawnton (Brisbane) warehouse. You will receive an email to let you know when your order is ready for pick-up.

What is your shipping policy?

What is your return policy?

Does my store credit expire?

  • Yes, store credit issued for returns, exchanges, or backorders expires 3 years from the date it is issued to your account.
  • You can view your store credit balance and expiry date in your My Account page.
  • You will receive email notifications 60 days and 30 days before your store credit expires.
  • For more information, see our Returns Policy.

When do my loyalty program credits expire?

  • Loyalty credit and referral commissions earned through the AF Loyalty Program expire 3 years from the date they are credited to your account.
  • If your account has no purchases or redemptions for 24 consecutive months, all loyalty credit will expire.
  • You will receive email notifications at 90, 60, and 30 days before expiry.
  • To maintain your loyalty tier status, you must have $1,000+ in purchases over the last 12 months.
  • For full terms, see our Loyalty Program page.

What's the difference between gift cards, store credit, and loyalty credit?

  • Gift Cards/Vouchers: Purchased for full value, governed by Australian Consumer Law, valid for 3 years from purchase date.
  • Store Credit: Issued for returns, exchanges, or backorders, valid for 3 years from issue date.
  • Loyalty Credit: Earned through the AF Loyalty Program for gym partners, valid for 3 years from credit date, subject to activity requirements.
  • All three types of credit expire 3 years from their respective issue/purchase dates.

Is my equipment under warranty?

  • Yes, we offer full warranties against defects in workmanship and manufacturing if the item meets our warranty policy.
  • Check out the policy here

Can I get replacement parts?

Can I return the shoes I ordered for a different size?

Can I Return/Exchange part of a package that I ordered?

Will you contribute to my charitable event or sponsor my competition?

  • We are now running with a system called 'Amplify' this will generally determine what level of sponsorship we can offer you.

How do I get a custom quote for my new CrossFit Affiliate?

  • That's easy. Send us an email or give us a call via this link
  • Include the list of equipment you would like buy from us
  • Include your contact details
    • Name
    • Shipping Address
    • Phone number
  • Keep in mind, if you are new to running an affiliate feel free to pick our brains about any and everything required to running a successful affiliate. Most of our staff have run, coached in, or currently own a gym. We have a wealth of knowledge in all things CrossFit!

I want to set up a home gym. What should I do?

  • That's easy. Send us an email or give us a call via this link
  • Include the list of equipment you would like buy from us
  • Include your contact details
    • Name
    • Shipping Address
    • Phone number
  • If you are not sure about what gear to start with, give us a call. Most of us have home gyms so we can help you get exactly what you need.

What are your hours?

  • You can order online 24/7, or email anytime and we will respond to as soon as possible. We have live phone operators 8:30am-5pm Australia Eastern Time Monday-Friday, we are closed on State and National Public Holidays.

Do you supply equipment to Australian Army and Emergency Services?

  • We regularly supply equipment to the Australian Army and Emergency Services.

Is [this item] in stock?

  • The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.

My item is on backorder, when is it due to arrive?

  • We have shipments arriving every week. Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally. Please contact us for estimated dates of arrival for stock.

How do I find out the status of my order?

  • Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc. For an overview of what your order status means click here

When will my dispatched order arrive?

  • Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.

How come I have only received part of my order?

  • It's not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.

Why can't I see Concept 2 products on your website?

  • Due to high demand for their products, Concept 2 are drip feeding retailers so please reach out to us for our current stock levels and shipment arrivals.

Why have I not received a reply email from you?

  • We are responding to all emails and submitted requests but please check your Spam or Junk inboxes as our reply may have ended up in there.

How can I contact you?

  • We have extended our Customer Service Team to handle your requests. They are available via Facebook messenger.

For any other queries, get in touch with us via this link. We're happy to help.